Optimising Performance

Summary of Week 4 of Human Capital Strategy for Social Enterprises (Novoed – Acumen / Hitachi Foundation)

Performance management typically includes goal setting, metrics or reliable measures, feedback, and outcomes. Feedback on how employees are delivering results should occur regularly (instead of just during performance reviews). I liked the idea of Netflix’s anonymous informal 360-degree system. Even though they moved on to signed feedback, I think it would be a good start for our NGO to get into the culture of providing feedback!


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